Privacy Policy

Last updated: December 15, 2025

This Privacy Policy explains how we collect, use, and protect your information when you use our software platform (the "Service"). By accessing or using the Service, you agree to the terms described in this policy.

1. Information We Collect

We may collect the following types of personal and business information:

Customer & User Information

  • Name
  • Email address
  • Phone number
  • Business name (if applicable)
  • ABN details (if applicable)

Quote & Job Information

  • Service details
  • Pickup & delivery addresses
  • Inventory data
  • Move dates
  • Access details & notes

Account & Platform Usage Information

  • Login metadata
  • Device/browser type
  • IP address
  • Activity logs (system events, actions taken)

Payment Information

We do not store credit card details on our servers. Payment processing is handled securely by third-party providers.

2. How We Use Your Information

We use collected information to:

  • Provide and improve the Service
  • Create and manage user accounts
  • Generate quotes & bookings
  • Communicate with customers and staff
  • Personalise platform experience
  • Improve user workflows and functionality
  • Maintain security and system integrity
  • Send notifications regarding quotes, bookings, and payments

We do not sell your data to third parties.

3. Data Storage & Security

  • Data is securely stored on Australian-based servers
  • Routine encrypted database backups are performed
  • Secure access controls & authentication are enforced
  • Sensitive fields are encrypted at rest

4. Cookies & Tracking

We may use cookies for:

  • Authentication
  • Session personalization
  • Analytics and usage optimization

Users may disable cookies, but doing so may limit Service functionality.

5. Information Sharing

We may share data only when:

  • Required by law or government requests
  • Necessary to provide the Service (e.g. SMS/email sending providers)
  • Explicitly authorized by the user

Data is never sold or used for third-party marketing.

6. Access and Control of Data

You may request:

  • A copy of your stored data
  • Correction of inaccurate data
  • Removal of data where legally allowed

Requests can be made via our contact form or email.

7. Third-Party Services

We may integrate with tools and providers such as:

  • Payment processors
  • Email providers
  • SMS gateways
  • Address & lookup services
  • Analytics tools

These providers have their own privacy policies.

8. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be published on this page.

9. Contact

For privacy questions or requests, contact us at:

Contact Us